Someone accountable for keeping it running
AI agents and websites are not fire-and-forget. FirstCoast.ai monitors, updates, patches, and tunes your systems, whether they run on our infrastructure or yours, and you buy only the coverage you need.
Pick your coverage
Four plans, two questions: is it AI or web, and who hosts it? Each pair is the same coverage with and without the infrastructure. Plans stack, and included support hours pool across every system we cover for you.
Managed AI Support
Your agents and automations, wherever they already run. Your cloud accounts and model billing stay yours.
- Round-the-clock monitoring with failure alerts
- Prompt and model retuning as output drifts
- API key rotation and access reviews
- A written health report every month
Managed AI Hosting & Support
Everything in Managed AI Support, plus the infrastructure underneath it.
- Servers provisioned, run, and patched by us
- Model accounts held on your behalf
- Usage folded into one predictable monthly cost
- No cloud console to learn, no surprise API bill
Managed Web Support
Your site, wherever it's hosted today. We keep it current, safe, and online.
- Core, plugin, and dependency updates
- Security patches and restore-tested backups
- Uptime and SSL-expiry monitoring
- A monthly bank of hours for small edits
Managed Web Hosting & Support
Everything in Managed Web Support, plus the stack under it.
- Managed hosting sized to your traffic
- SSL, domain, and DNS handled for you
- Your site's chat agent kept in the same system
- One bill, one number to call
What every plan includes
- Proactive monitoring with alerts, not "call us when it breaks"
- A monthly written report: what we did, how the system performed, what to do next
- Data isolation: your files never train public models and never touch another client's systems
- Included hours for fixes and tuning; larger changes route to Dev on Demand so you never pay retainer rates for build work
Plan pricing is scoped to the systems under management. New development is always quoted separately.
What a managed plan is not
Keeping something working as agreed is the plan. Changing or extending what exists is Dev on Demand, our flexible engineering hours. Building something new is a fixed-price project. You'll always know which one you're buying, and we'll tell you when a request belongs in a cheaper bucket.
Questions we get asked
My site is hosted somewhere else. Can you still support it?
Yes. Managed Web Support and Managed AI Support cover systems on your hosting, your cloud account, or your existing provider. Moving to our infrastructure is optional.
What happens if my agent or site goes down?
Monitoring alerts us, usually before you notice. We investigate and fix under your plan's included hours and response target.
Do I need my own cloud or AI accounts?
Not on hosting-inclusive plans: infrastructure and model access are included at one predictable monthly cost. If you prefer your own accounts, the support-only plans cover that too.
Am I locked in?
No. Plans are month-to-month after a three-month minimum, and your data, content, and domain are always yours. We put that in writing.
Can I combine plans?
Yes. Plans stack, and included hours pool across them, so a site plus an agent is one relationship, not two contracts.
Stop being your own IT department
Tell us what you're running and who looks after it today. We'll scope the coverage that fits, nothing more.
